Centrally manage and report on all deployed Support Buttons.ĭuring a support session, an iOS or Android customer can stream live video to the representative from their mobile device using BeyondTrust InSight. As before, Cloud customers can choose to use a custom DNS name for their site, if desired.ĭeploy a Get support button on remote computers and mobile devices. New Cloud customers will now receive a URL when they sign up for BeyondTrust Cloud. The Annotations tool is also available during presentations.Īllow customers to restrict screen sharing to specific applications.īomgar Cloud is now BeyondTrust Cloud. Drawing tools, including a free-form pen and scalable shapes, can aid in training remote users. While screen sharing, use annotation tools to draw on the remote user's screen. This feature has been enhanced to allow chat notifications during the session with the end user when the app is in the background. The Android Support Client has been updated to support view and control on Android-based devices. The BeyondTrust mobile representative console uses iOS 3D Touch Support capabilities offered by the 6s and 6s Plus devices to start sessions faster and more efficiently. Use advanced troubleshooting tools to interact with remote systems. BeyondTrust supports international character sets. View BeyondTrust applications and interfaces in English, German, Latin American Spanish, EU Spanish, Finnish, EU French, Italian, Dutch, Polish, Brazilian Portuguese, EU Portuguese, Swedish, Turkish, Japanese, Simplified Chinese, Traditional Chinese, and Russian. Routers, Switches and Devices via SSH/Telnet Laptops, Desktops, Servers, ATMs, Kiosks, POS Systems, Android, Raspberry Pi, etc.
Windows Server 2012 R2 - 2016 with Hyper-V role enabled Support systems through the web rep console.Īpple iOS 13.x - 14.x (iPhone, iPad, iPod)Īpple iOS 12.x - 14.x (iPhone, iPad, iPod)Ĭitrix XenApp 6.5 and 7.5 (Windows Server 2008 R2) BeyondTrust Remote Support 21.3 Available Features Features for Support Representatives Feature Name
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